That care team following, Carrie and Anne say, is a direct result of them embedding the providers in CHG’s culture. They make sure to include their providers in all company events, so employees can put a face to name, build relationships and ultimately feel confident trusting them with their healthcare.
“If we didn’t have the Marathon component, it wouldn’t be CHG,” Carrie says. “I think a lot of people, especially the tenured employees, don’t even think of Marathon Health as a separate entity. It’s a part of who we are and what we do.”
Anne agrees. “Marathon is part of our culture. It’s just become ingrained in our culture. There’s a lot of stories on ROI (CHG has achieved $5.2 million in net savings), but where Marathon has truly made a difference is in the relationships they’ve built with our people. They’re a trusted partner.”
Now a decade into the partnership, CHG sees higher-than-industry-average engagement across all health centers, including 50% engagement for high-risk employees, while 75% of employees have made improvements on key biometrics, such as blood pressure, cholesterol and A1c. Recent surveys found 99% of employees report being “satisfied” or “very satisfied” with their Marathon Health services.
In 2017, CHG began offering behavioral health support, a service Hopkins says is highly popular and effective. “They’re constantly booked with employees,” Anne says. Over the past 24 months, the number of CHG employees with no signs of depression increased by 32% after at least two behavioral health visits, while the number of employees with no symptoms of anxiety increased by 84%. In September 2022, they became the first Marathon Health client to roll out pediatric behavioral health services.
“We just love our providers. They take the time to talk to you, to get to know you and your family,” Anne says. “They really dive in and ask those questions that regular doctors don’t take the time to ask. It’s about relationship-building and our people crave that. I think that’s the Marathon difference.”